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PointOfContactAI

Email not delivered

import { Aside } from “@astrojs/starlight/components”;

PointOfContactAI sends transactional emails (purchase confirmation, plan change, suspension notice, quota grace, cancellation) via Azure Communication Services Email. We use an Azure-managed domain for the FROM address (DoNotReply@<guid>.azurecomm.net).

First email after install may be delayed

Azure-managed email domains can take 5-15 minutes to fully propagate DNS records (SPF, DKIM, DMARC) the first time they’re used. During that window:

  • Some recipient mail servers reject the email entirely (no record yet).
  • Some accept it but route it to spam.
  • After propagation completes, subsequent emails deliver normally to the inbox.

What to do: if your welcome email hasn’t arrived within 20 minutes:

  1. Check spam/junk folder.
  2. Wait another 15 minutes; transient propagation issues usually clear within 30 minutes total.
  3. If it never arrives, contact support with your marketplace subscription id — we can resend.

Spam classification

The default Azure-managed domain (*.azurecomm.net) has a neutral domain reputation. Some corporate spam filters flag any unknown domain. Two mitigations:

  • Allowlist DoNotReply@*.azurecomm.net in your email gateway.
  • Custom verified domain (coming in v1.1) — we’ll let you point a CNAME at your own domain so emails come from noreply@yourcompany.com instead.

What emails to expect

EventEmail
Purchase”Welcome to PointOfContactAI — your {plan} subscription is ready”
Plan change”Your PointOfContactAI plan is now {newPlan}“
Suspension (billing issue)“Action needed — your PointOfContactAI subscription is suspended”
Reinstatement”Welcome back — your PointOfContactAI subscription is active”
Cancellation”Your PointOfContactAI subscription has been cancelled”
Seat quota exceeded (day 0)“You’re over your seat quota — N days to upgrade”

All six templates render in major mail clients including Outlook 2016+, Apple Mail, Gmail web/app.

Testing the email path

If you’re a support engineer at our company debugging an email-related issue, the ISV control plane has an admin-test endpoint:

Terminal window
curl -X POST 'https://pocai-isv-cp.azurewebsites.net/api/ops/email-test?code={func-key}' \
  -H 'Content-Type: application/json' \
  -d '{"toAddress":"you@example.com","template":"purchase-confirmation"}'

Returns a correlationHash you can use to trace the send in our App Insights.