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PointOfContactAI

Upgrade / downgrade

You can switch plans any time from the Azure Marketplace.

Upgrade (e.g. Start → Growth)

  1. Open the Marketplace → your PointOfContactAI subscription → Change plan.
  2. Pick the higher tier. Confirm.
  3. Microsoft notifies us via lifecycle webhook within seconds.
  4. We PATCH your customer Function App’s SEAT_QUANTITY env var via ARM (zero downtime).
  5. Your dashboard’s Plan & Seats tile updates within 30 seconds.
  6. If you were in a seat-quota grace period, it’s cleared.

You receive a plan-changed email confirming the new tier + new seat quota.

Downgrade (e.g. Growth → Start)

Same flow, but:

  • If your current seatsUsed > newSeatQuota, a fresh 7-day grace period starts.
  • You have 7 days to either drop below the new quota OR re-upgrade.

Cancellation

Cancel from the Azure Marketplace. We receive the unsubscribe lifecycle event and:

  1. Mark your subscription Unsubscribed.
  2. Send a confirmation email with the 30-day retention notice.
  3. Your customer-stack continues to operate during the retention window.
  4. After 30 days, the bicep cleanup runs (in v1.1 — for now, manual cleanup by deleting the Managed Application from the Azure portal).

You can resubscribe at any time; your existing customer-stack data is preserved during the retention window.