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PointOfContactAI

Quick start

import { Steps } from “@astrojs/starlight/components”;

The fastest path from “I’m curious” to “an AI is answering my customers’ questions” is about 5 minutes of clicking and 5 more minutes of waiting for Azure to provision resources.

What you need

  • An Azure subscription in any region where Azure OpenAI is available (most are).
  • Owner or Contributor + User Access Administrator on that subscription (the deploy creates RBAC role assignments).
  • Microsoft Teams admin access in your tenant (one-time sideload of the Teams app).
  • A website where you can paste a <script> tag (for the widget).

If you don’t have admin on Teams or Azure, send your admin the install link — the install wizard prompts for everything they’ll need.

Five-minute walkthrough

  1. Pick a plan.

    On the Azure Marketplace listing, click Get It Now and choose Start (3 seats / $49), Growth (7 seats / $99), or Professional (15 seats / $199). All plans have a 30-day grace window if you cross your seat quota — you won’t be locked out the moment your team grows.

  2. Run the deploy wizard.

    Azure opens our custom wizard. You’ll need:

    • Stack name — 3-12 lowercase letters + digits, e.g. acmesupport. Becomes the suffix on every resource name (Cosmos, Key Vault, Function App, etc.).
    • Region — pick one with Azure OpenAI; westus3 is a good default.
    • Allowed widget origins — your website domains, e.g. https://www.acme.com. Use * to allow any origin during evaluation.
    • Optional system prompt — shape the assistant’s tone. Leave blank for a helpful-generalist default.

    Click Review + Create → Create. Deployment takes ~5 minutes.

  3. Save your admin key + AAD app secret.

    When the deployment kicks off, the wizard shows two one-time secrets:

    • Admin key — gates /api/dashboard, /api/cost, /api/sessions/* on your stack.
    • AAD app secret — used by the Teams app for SSO.

    Copy both to your password manager. They cannot be recovered. (If you miss them, we have rotation recipes.)

  4. Sideload the Teams app.

    In your customer dashboard, click Teams setup. Step 2 downloads a per-deployment Teams .zip. Open Teams Admin Center, click Upload new app, and select the .zip. That’s it — your agents now see a PointOfContactAI tab in Teams.

  5. Embed the widget.

    Add this one line to your site’s footer (replace {customer-fa-host} with your Function App hostname — visible in the dashboard footer):

    <script src="https://{customer-fa-host}/api/widget.js" async></script>

    Refresh your page — a small chat bubble appears in the bottom-right. Click it; the assistant says hello.

What you have now

  • An AI assistant answering visitors on your site.
  • A Teams tab where your agents can claim chats when AI alone isn’t enough.
  • A live dashboard at https://{customer-fa-host}/api/dashboard?code=<admin-key> showing token cost, active sessions, and seat usage.

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